CarrierPoint Scorecards: An Overview of the Evaluation Process
Carrier evaluations help Nucor ensure customer loads move safely, as planned and deliver as expected.
Using the results of performance monitoring as a key component of our carrier securement process provides the following benefits:
- Assists in identifying potential problem areas for follow-up and resolution prior to customer impact
- Helps grow strong partnerships with our transportation vendors
- Provides tangible benefit/reward for service, based on objective metrics
- Provides a mechanism for carriers to improve and grow their business with Nucor
Nucor has developed a standard Carrier Scorecard accessed directly in CarrierPoint, which can be used by any division that uses the system to manage their truck freight. The scorecards summarize a carrier's performance on loads shipped over the course of each calendar month, with scores considered final on the 5th day of each calendar month. Service levels are calculated for each carrier using a percentage of occurrence method, to provide a level playing field across both high-volume carriers and smaller carriers. (For more details on how the service level is calculated, see the article Carrier Service Level Calculations.)
These service levels can then be used to determine load tender order for freight offerings made in the following month. (For more details on how to use service levels in tendering, see the article Updating Carrier Service Levels.)
Scorecards provide visibility to the most recent twelve (12) months of performance and are visible to both shippers and carriers. Note that these scorecards are not static; any changes to load information and/or modifications to the underlying division parameters will be applied dynamically and may alter a carrier's apparent service level history. If desired, carrier scorecards can be downloaded as a PDF for static and longer-term record-keeping.
Carrier Scorecard are designed to evaluate performance based on two key points:
- SAFETY
- Impact to our customers
Our engagement with our carriers should support a positive partnership, rather than an adversarial one. Therefore, both positive and negative elements are part of the evaluation process. Specific items have been identified and these are the key performance indicators which are considered. Each metric is weighted based on the level of impact to Safety or the customer experience.
Metric
Explanation
Weight
Positive Feedback (PF)
Going above and beyond in a given situation to help Nucor succeed
2.00 +
Critical Loads
Moving loads with required (red) dates or loads marked Hot (high priority)
0.25 +
Dely Conf Entered On Time (1 hr)
Entering delivery confirmation on loads within 1 hour of unloading
0.10 +
Position Tracking Success
Supplying position updates on loads during transit
0.05 +
Safety Violation (SV)
Drivers running stop signs and/or other unsafe behaviors while on-site
2.00 -
Missed Deliveries (MD)
Delivery requirement for the load is missed
2.00 -
Retractions
Loads are not picked up within the expected timeframe and no communication with Nucor has been made
1.50 -
Loads Given Back (LGB)
Loads which are returned to Nucor and not picked up as expected
1.00 -
PPE Violations
Driver arrives at loading area without necessary PPE (indicates disregard of multiple requests for confirmation that they have PPE at arrival)
0.50 -
Missed Appointment (MA)
Pickup appointment was missed
0.25 -
General Violation (GV)
Failure to provide administrative assistance as requested by Nucor
0.25 -
* Weighting for any infraction that occurs on a critical load is increased by an additional 0.50 -
That being said, freight is a challenge; we all understand that! Therefore, not all "infractions" have to be counted against carriers... even though they may be noted on a carrier's scorecard. The critical piece is to ensure that decisions for when to excuse things are objective and applied equitably across all carriers. (For more details on monitoring and capturing performance metrics, see the article Reviewing Carrier Scorecards.)
Metric
Examples
Safety Warning (SV-EX)
Reminders about safety-related items, notation that a claim exists, etc.
Missed Delivery - Excused (MD-EX)
Carrier was not assigned to load within sufficient transit time to meet the delivery requirement; customer OK’d delivery that differs from what is shown (Nucor must pre-approve)
Retraction - Excused (RET-EX)
Nucor does not respond timely to carrier request; system error
Load Given Back - Excused (LBG-EX)
Load is given back within a reasonable time (2 hours) of either the time the load was accepted or a change in status/expectation happened after the load was accepted
Missed Appointment - Excused (MA-EX)
Nucor scheduled an appointment in the past to work a driver in or a system issue resulted in a timing delay
General Warnings (GV-EX)
Reminders related to administrative needs such as entry of delivery appts or delivery confirmations, etc
Carrier Scorecards look the same for both Nucor and carrier users:
