CarrierPoint Scorecards: Reviewing Carrier Scorecards
Although detailed performance monitoring occurs in real-time throughout the month, it is recommended that a summary-level review be completed at the close of the review period to ensure the services levels set are accurate.
General review guidelines are below:
- CarrierPoint refreshes the data feeding the Nucor view of scorecards daily. However, updated visibility of the carrier scorecards to carrier users does not occur until the 5th day of each calendar month. This provides a period of 3-5 days to afford Nucor teammates an opportunity to review prior to "publication" and/or update of carrier service levels for tendering purposes.
- The carrier view of the scorecard is fed by a separate data feed which is updated using a different cadence (5th @ 3am, 10th @ 3am, 15th @ 3am, 20th @ 3am, 25th @ 3am)
- The “Summary” page of the scorecard provides a summary listing of all carriers and their scores. This report can be printed or downloaded, as desired, and used to help identify which carriers may warranted a more detailed review of reported infractions.
- To download the results of the Summary page to Excel: click on any number in the report results area, then click the Download menu and select the Crosstab option
- A detailed review should be completed based on the vendor evaluation process in place for the division
- For example, division requirements may be to review all instances of specific infractions which are deemed of significant importance (for example, review all loads with Safety Violations and Missed Deliveries) or to view all infractions for any carrier with a Service Level that is below some defined (for example, all with a rating below Good), etc.
- If any loads are found where corrections are warranted, this is done directly within CarrierPoint by adding manual notes to the Shipment Message/History logs on individual loads
- Selection of the appropriate Exception Code is required. Addition of explanatory text in the Message field is recommended to provide information for both shipper and carriers
- The Exception Codes highlighted below are used for carrier scorecards:
Review and changes should be made prior to end-of-business on the fourth day of the month, as the updated version is available to the carriers on the fifth.