CarrierPoint Scorecards: Positive Feedback
This section showcases positive aspects of carrier performance.
Exceptional Service
• Captures occurrences where carriers go above-and-beyond in helping Nucor succeed
• Acts as ‘bonus points’ when calculating service level (+2.0)
Critical Loads Covered
• Number of loads with red dates or which are marked hot
• Acts as ‘bonus points’ when calculating service level (+0.25)
POD Entered On Time 24
• Percentage of loads where the entry of the delivery confirmation on the load occurred within 24 hours of the delivery
• This is informational only; it is not included when calculating service level
POD Entered On Time 1 Hour
• Percentage of loads where the entry of the delivery confirmation on the load occurred within one (1) hour of the delivery
• Acts as 'bonus points' when calculating service level (+0.10)
Position Tracking Success
• Percentage of loads where load tracking status updates provided by the carrier
• Acts as 'bonus points' when calculating service level (+0.05)
Exceptional Service is based on manual entry of a note on a load log by a Nucor teammate, with the evaluation coded as PF-Positive Feedback
Critical Loads Covered will give ‘extra credit’ to carriers for moving hot or red-dated loads which are delivered successfully. However, service failures which occur on critical loads still have a net negative effect on a carrier’s service level